Privacy Policy

1. Introduction

Sovereign AI Inc. ("we," "our," or "us") operates SupportForge, an AI-powered helpdesk platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and the privacy of your customers. Please read this policy carefully to understand our practices.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and contact information
• Billing information (processed by our payment provider)
• Account preferences and settings

Service Data

When you use SupportForge, the following data may be processed:

• Ticket metadata (IDs, timestamps, status)
• Organization and user identifiers from your ticketing system
• AI-generated analysis and persona profiles
• Usage logs and analytics

On-Premise Processing

Important: Ticket content, user communications, and sensitive customer data are processed on-premise within your infrastructure. This data does not leave your environment and is not stored on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following situations:

• Service Providers: With third parties who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

5. Data Security

We implement appropriate technical and organizational measures to protect your information. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• On-premise processing for sensitive ticket data

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account at any time. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@supportforge.ai.

8. Third-Party Integrations

SupportForge integrates with third-party services such as Zendesk. When you connect these services, you authorize us to access certain data from those platforms as described during the authorization process. We only request the minimum permissions necessary to provide our service.

9. Cookies and Tracking

We use cookies and similar technologies to provide and improve our services. You can control cookie preferences through your browser settings.

10. Children's Privacy

SupportForge is not intended for use by children under 16. We do not knowingly collect information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: