23% of support issues resolve themselves. Yours can too.
SupportForge's AI learns every user's skill level, communication style, and history, then delivers personalized self-help that actually works. The 77% that need a human? Your techs get full context instantly.
Free forever • No card required • Deploys in <1 hour
Three outcomes that actually matter
Not features. Results. Measured across 1,300+ real support tickets.
Faster Resolution
AI suggestions tailored to user skill level mean issues get solved faster, often without technician intervention.
- AI pre-analyzes every ticket
- Suggestions match user's technical ability
- 23% self-resolution proven across 1,300+ tickets
Happier End Users
Self-help adapts to skill level. No jargon to the CTO. No CLI commands to accounting.
- Communication adapts per user
- Technical users get technical answers
- Non-technical users get step-by-step guides
More Efficient Technicians
Full user context on every ticket. No asking the same questions twice.
- Complete user history at a glance
- Know frustration triggers before responding
- Pattern recognition for recurring issues
Persona Lens:
Know your users before they even speak
Every support interaction is informed by a rich, AI-generated profile built from the user's complete ticket history. Watch how the same issue gets completely different solutions:
"Outlook keeps crashing"
For Sarah
Executive | Tech Level: Basic
Step-by-step with visual guidance
For Mike
IT Admin | Tech Level: Advanced
CLI commands, no hand-holding
Same issue. Same AI. Different users. Different solutions.
Technical Skill Assessment
AI evaluates each user's technical proficiency from ticket history
Communication Style
Know preferred channels, response expectations, and tone
Frustration Triggers
Proactively avoid situations that historically cause escalations
Recurring Issues
Pattern recognition for issues that keep coming back
Resolve issues before they become tickets
AI-powered self-help suggestions appear instantly. 23% of issues resolved before they become tickets, proven across 1,300+ real support requests.
Before a tech even sees the ticket, SupportForge's AI:
Result: Nearly 1 in 4 issues resolved without human intervention.
User submits issue
Describes their problem in their own words through the desktop agent
AI generates solutions
2-3 context-aware troubleshooting steps tailored to the user's skill level
User resolves or escalates
Mark as Resolved, Attempted, or Wait for Agent - feedback improves future suggestions
Real AI-generated troubleshooting steps with confidence scores and estimated resolution time
Powered by Persona Lens
Self-help suggestions adapt to each user's technical skill level. A developer gets CLI commands; an executive gets click-by-click instructions. Same problem, personalized solution.
Live in under an hour
From signup to first ticket in three simple steps. No consultants, no complex setup, no migration headaches.
Connect Zendesk
Enter your Zendesk subdomain and API token. We sync your organizations and users automatically.
- Works with your existing Zendesk workflow
- Bi-directional ticket sync
- No migration required
Deploy Agents
Download per-organization MSI/PKG installers. Deploy via any RMM tool with provided scripts.
- No admin rights required
- Staggered rollout: test with 10% first
- Silent background installation
AI Learns Your Users
Persona Lens starts building user profiles. Self-help suggestions and ticket analysis activate immediately.
- Profiles improve with every ticket
- Context available on first interaction
- Smarter every day
Ready to see your potential savings?
What SupportForge Adds to Zendesk
Your Zendesk handles tickets. SupportForge adds the user intelligence layer that makes every interaction personal.
Now Sarah in accounting gets step-by-step guidance. Mike in IT gets CLI commands. And you know the CEO's laptop "crashes" every time there's a board meeting.
Same Zendesk. Smarter support.
SupportForge works with your existing Zendesk setup, adding the user intelligence that Zendesk lacks.
Deploy in minutes. Support in seconds.
Native Windows and macOS agents that install without admin rights, update silently, and give your technicians instant context on every ticket.
Zero-Admin Deployment
Per-user installation requires no elevated privileges. Deploy via any RMM tool without IT overhead.
No admin rights requiredSilent Auto-Updates
Staggered rollout control lets you test with 10% before full deployment. Updates install silently in the background.
0-100% rollout controlSmart Screenshot Capture
Automatic 20-image buffer captures context before issues occur. Pauses when GUI opens, resumes automatically.
Full visual contextSystem Telemetry
Real-time CPU, RAM, disk, and network stats. OS version, domain info, and hardware fingerprint for accurate tracking.
Instant diagnostics
MSI installer with per-user installation. No admin rights required.
PKG installer with LaunchAgent. Apple Notarized for smooth install.
We Use This Every Day
Built for our MSP. Now available for yours.
“After 1,300+ tickets, we've seen 23% self-resolve and saved 10+ hours per tech per month. Now we're sharing what we built.”
The SupportForge Team
This isn't theoretical. These aren't projections. This is what happened when we used it on real support tickets.
Real-time visibility into ticket trends, AI self-help adoption, and resolution metrics
Zero risk to get started
TRY IT FREE. FOREVER.
Free tier: 25 users, full features, no time limit.
Not a 14-day trial that expires. A real free tier you can use indefinitely.
Start Free - No Card RequiredSimple, transparent pricing
Start free forever with 25 users. Upgrade when you're ready.
Free
Get started with no commitment
- 1 organization
- Community support
- Self-service setup
- AI Ticket Analysis & Triage
- Persona Lens User Profiles
- AI Self-Help (23% resolution rate)
- Desktop Agents (Win + Mac)
- Integration with your MSP Platform
- Basic Analytics
- API Access
Pro
Everything you need to transform your helpdesk
- Up to 20 organizations
- Priority support
- Dedicated onboarding
- Everything in Free
- White-label Branding
- Advanced Analytics
- Staggered Rollout Control
- Priority email support
Enterprise
For large MSPs with custom needs
- Unlimited organizations
- Dedicated support
- Custom SLA
- Everything in Pro
- Custom integrations
- SLA guarantees
- Training & onboarding
- Priority feature requests
- Dedicated account manager
Works With Your Existing Tools
Seamless integration with the PSA and RMM tools you already rely on
Security & Reliability
Enterprise-grade infrastructure built for MSPs. 99.95% uptime SLA with automatic failover.
Three-Layer Resilience
API, email fallback, and offline QR. 99.99% ticket delivery rate guaranteed.
High Availability
Managed PostgreSQL with HA failover. Automatic recovery in under 30 seconds.
Multi-Tenant Isolation
Complete data segregation per MSP. No cross-tenant data leakage, ever.
Comprehensive Audit Logs
Every action logged with timestamps. User, billing, and operation trails for compliance.
Secure Integrations
Zendesk webhook verification. Stripe PCI-compliant billing. OAuth 2.0 authentication.
Code-Signed Agents
Windows Azure Trusted Signing. macOS Apple Developer ID + Notarization.
Frequently Asked Questions
Everything you need to know about SupportForge. Can't find what you're looking for? Contact us.
We use device-based pricing. Each plan includes a set number of devices (150 for Starter, 300 for Pro). If you exceed your limit, you pay $1/device for the overage. Billing is calculated monthly based on your peak device count. No surprises, no hidden fees.
Still have questions?
Talk to our teamGet Your Free Ticket Audit
We'll analyze your support operations and show you exactly how much you're losing to contextless tickets.
